How can we support your learning journey?
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Send us your inquiry
Visit our office
Novo-Bavarskyj Ave, 77
Kharkiv, Kharkiv Oblast
Ukraine, 61177
What happens after you reach out?
Your inquiry goes directly to our support team. Within 48 hours, someone reviews your request and determines the most appropriate person to respond based on your specific needs and the nature of your question.
We prioritize clarity in communication. If your question requires technical consultation or involves scheduling, expect a detailed response with available options. For general inquiries, we provide direct answers without unnecessary back-and-forth.
Response times vary depending on inquiry complexity. Simple questions about webinar schedules or account access typically receive answers within one business day. Requests involving custom solutions or detailed consultations may take 3 to 5 days as we gather relevant information and prepare thorough recommendations.
Technical support
Platform issues, access problems, and technical troubleshooting handled by specialists familiar with common scenarios.
Program inquiries
Questions about webinar content, instructor credentials, and curriculum details answered by program coordinators.
Billing questions
Payment processing, invoice requests, and refund policies managed by our finance team with transparent explanations.
Partnership opportunities
Collaboration proposals, affiliate inquiries, and institutional partnerships reviewed by business development staff.